Getting started with Amazon

As soon as your store is live on Amazon, here's a guide to explain how to handle parcels day to day — all from the Citibox Point app.

Receiving parcels

  1. In the app, choose Delivery by courier.
  2. Select Amazon.
  3. Show the QR code to the courier.
  4. Store the parcels in a secure place.

Handing parcels to customers

  1. Tap Customer pickup.
  2. Scan the customer's pickup code (or type it in).
  3. Find the parcel in your storage area.
  4. Always scan the parcel before handing it over.
  5. Give the parcel to the customer.

Expired parcels (after 7 days)

  1. Tap the notification, then Scan expired parcels.
  2. Scan every parcel still waiting.
  3. The collection request is sent to the driver automatically.
  4. If a parcel is missing: select it, choose Not in store, then confirm Mark as missing.

Quick fixes

  1. A parcel won't scan: use the keypad to enter the ID.
  2. Damaged label: tap the “?” button for help.
  3. The parcel isn't in the store: mark it as missing.
  4. The customer refuses the parcel: choose Refused, then pick a reason.

Good habits

Scan parcels in on arrival

Digitise every parcel as soon as you receive it.

Keep the device ready

Leave it switched on, connected to the internet, and charged.

Update your hours early

Set holidays and closures 7 days ahead in Settings.

Find parcels fast

Sort parcels by name or date to locate them quickly.